The market leader TeamViewer and its alternatives To date, remote access software requires download and installation on each user’s end so that the tech support team can establish a remote desktop connection with them. Setting up the system required a great deal of technical expertise and was maintenance-heavy. The next generation of the technology included the creation of a safe data transmission tunnel using a hardware firewall on the IT support team’s side and a software client on the remote side. Another problem early remote access technology had to face, was hackers. It was the invention of the broadband internet that made remote computer administration much more affordable and opened it to mainstream use. It was originally used back in the 50s to transfer government data for air defense systems¹. Remote access has been around for decades, despite the prevailing notion that the technology is very modern.

Remote support software enables tech support teams and IT departments to connect to and take control over a remote device such as a computer, tablet or mobile phone, to resolve technical issues without the need to be physically present.

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